Refund & Cancellation Policy
Refunds & Cancellation
When you return an item, your refund amount and refund method
may vary. You can check the payment method that was refunded and the status of
your refund in Your Orders.
Note: All
information on this page only relates to items bought from or Fulfilled by DEIL-Loft.
Don't return items to DEIL-Loft that were bought on DEIL-Loft Marketplace and
shipped to you by the seller.
Where's
My Refund?
You can check the payment method
that was refunded and the status of your refund in Your Orders.
Note: After the
carrier has received your item, it can take up to two weeks for us to receive
and process your return.
To see how long will take for you
to receive your refund, see the table below.
How
Refunds Are Issued
When returning an item, you can
choose your preferred refund method in the Returns Center.
If you're receiving a refund after
we have received your item, it may take an additional three to five business
days to process your return fully and issue your refund.
Once we issue your refund, it may
take additional time for your funds to be made available in your account by
your financial institution. See the following table for more details.
|
Refund
Method |
Refund
Time (After Refund Is Processed) |
|
Credit
card |
Three to
five business days |
|
DEIL-Loft.com
Gift Card |
Two to
three hours |
|
Debit card |
Up to 10
business days |
|
Checking
account |
Up to 10
business days |
|
SNAP EBT
card |
Up to 10
business days |
|
Gift Card
balance |
Two to
three hours |
|
Promotional
Certificate |
No refund
issued |
|
Prepaid
credit card |
Up to 30
days |
|
Shop with
Reward Points |
Up to five
business days |
|
Pay in
Cash (at a participating location) |
Up to 10
business days |
Note: Refund
timing to a prepaid card depends on the issuer of the card. The refund can take
up to 30 days to process based on the policy of the issuer. If you no longer
have the physical card, the card is still stored within your account. It can be
used toward future purchases on the account it's stored in.
If you used the DEIL-Loft
Currency Converter when placing your original order, the refund will be issued
in your local currency and calculated using the same rate used when you placed
your order.
Gift
Returns
The type of refund or credit you
receive depends on how the gift was purchased and how it was returned. For more
information about gift refunds, go to Return a Gift.
DEIL-Loft may determine that a
refund can be issued without requiring a return. If you aren't required to mail
your item back for a refund, you'll be notified in the Returns Center or
by a customer service associate. For more information, see Conditions of
Use.
Partial Refunds or Restocking Fees
|
Item |
Refund |
|
Items in
original condition past the return window* |
80% of the
item price |
|
CDs, DVDs,
VHS tapes, cassette tapes, or vinyl records that were opened (taken out of
its plastic wrap) |
50% of the
item price |
|
Items that
are damaged, missing parts, not in the original condition, or have obvious
signs of use for reasons not due to an DEIL-Loft.com or seller error |
Up to 50%
of the item price |
|
Open
software or video games for reasons not due to an DEIL-Loft.com or seller
error |
0% of the
item price |
*For most items, the return window is 30 days after delivery. To check the
return window for an item you've ordered, go to Your Orders and
select Return or Replace Items.
Note: Tax on restocking fees may apply
to return items that were shipped and sold by DEIL-Loft.com for customers in
CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that
may apply. For more information, go to About Our Returns Policies.