Terms & Conditions-Generals
Guaranteed
Delivery Terms and Conditions
If we provide a guaranteed
delivery date on the checkout page, your shipping fees may be refunded if we
miss our promised delivery date.
The
following requirements must be met to qualify for a delivery guarantee refund:
·
Shipping
method selected is shipping option advertised on a product detail page.
·
Order
is shipping to eligible address.
·
Order
is placed before "order within" countdown listed on the checkout
page. The "order within" countdown timer provides the window of time
in which you must place your order to receive your delivery by the date shown.
That delivery date may become unavailable within that window of time due to
changes in inventory or delivery capacity before you place your order. Your
confirmed delivery date is included in your order confirmation E-mail. Contact
us with any concerns.
·
If
you order contains items that aren't eligible for guaranteed delivery, shipping
preference "Ship my items as they become available" is selected.
·
Your
credit or debit card must be successfully charged before the deadline displayed
on the checkout page.
·
The guarantee does not apply if we miss our
promised delivery date because of an unforeseen circumstance outside of our
control, such as a strike, natural disaster, or severe winter storm. Also,
delivery scans might be inaccurate.
o An attempted delivery on or
before the guaranteed delivery date meets our delivery guarantee.
o An offer by the carrier of
a delivery appointment on or before the guaranteed delivery date meets our
delivery guarantee
To
inquire about a refund of the shipping fees you paid on this order, contact
us and click "An Order I Placed." Select your order, then select
Problem with an order > Shipping or delivery issues > Shipment is late.
About
International Orders & Deliveries During COVID-19
DEIL-Loft
ships internationally, but delivery times may be longer than usual.
Due to COVID-19, air travel has been
restricted, which affects our ability to deliver products as quickly and
efficiently as we do during normal times. International deliveries may take
longer than usual and certain delivery destinations might see further
restrictions. You can find the most up-to-date delivery estimates at checkout.
You can track your order and deliveries
from Your Orders.
If you have placed an order and would like to
start a return, visit our Online Returns Center.
Global
Shipping Rates
The
cost to ship items from each product category varies by item, shipment, and
shipping option.
DEIL-Loft works closely with its carriers to
provide a competitive shipping experience for our customers. Exact shipping
charges are calculated at the time of checkout based on the number of items,
item type, weight, and volume of all the items in the cart.
The total shipping cost is calculated by
adding a base "Per Shipment" cost and various "Per Item"
costs. The "Per Item" cost depends on the item, and is based on the
quantity of items, the weight, or volume (referred to as the dimensional
weight) of each package. The table below shows the base “Per Shipment” rate
used as a minimum for shipping. Rates increase, or vary, from the base rate
depending on the items in the cart.
Region |
Standard Shipping Per shipment (starting from) |
Expedited Shipping Per shipment (starting from) |
Priority Courier Shipping Per shipment (starting from) |
Canada |
$7.99 |
$9.99 |
$19.99 |
Mexico |
$4.99 |
n/a |
$8.99 |
Latin America |
$8.99 |
$10.99 |
$15.99 |
Atlantic, Carribean & Other Islands |
$11.99 |
$13.99 |
$39.99 |
Europe |
$14.99 |
$14.99 |
$50.99 |
Israel |
$8.99 |
$18.99 |
$39.99 |
Middle East |
$4.99 |
$18.99 |
$39.99 |
Africa |
$9.99 |
$13.99 |
$39.99 |
Australia |
$10.99 |
$11.99 |
$29.99 |
Japan |
$7.99 |
$9.99 |
$21.99 |
Asia & Pacific Islands |
$10.99 |
$18.99 |
$39.99 |
Russian Federation |
n/a |
$15.99 |
$25.99 |
Note: Not all shipping options are available in all
areas.
Delivery Guarantees
We offer guaranteed delivery on certain delivery speeds and
select products. When guaranteed
delivery is available on an order, we'll state this on the checkout
page, with the associated delivery date and cost.
If we provide a guaranteed
delivery date and a delivery attempt isn't made by this date, we'll refund any
shipping fees associated with that order.
The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.