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Terms & Conditions-Generals

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

·        Shipping method selected is shipping option advertised on a product detail page.

·        Order is shipping to eligible address.

·        Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.

·        If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.

·        Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

·        The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

o   An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

o   An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

To inquire about a refund of the shipping fees you paid on this order, contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

 

About International Orders & Deliveries During COVID-19

DEIL-Loft ships internationally, but delivery times may be longer than usual.

Due to COVID-19, air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout.

You can track your order and deliveries from Your Orders.

If you have placed an order and would like to start a return, visit our Online Returns Center.

 

 

Global Shipping Rates

The cost to ship items from each product category varies by item, shipment, and shipping option.

DEIL-Loft works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.

The total shipping cost is calculated by adding a base "Per Shipment" cost and various "Per Item" costs. The "Per Item" cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart.

Region

Standard Shipping

Per shipment (starting from)

Expedited Shipping

Per shipment (starting from)

Priority Courier Shipping

Per shipment (starting from)

Canada

$7.99

$9.99

$19.99

Mexico

$4.99

n/a

$8.99

Latin America

$8.99

$10.99

$15.99

Atlantic, Carribean & Other Islands

$11.99

$13.99

$39.99

Europe

$14.99

$14.99

$50.99

Israel

$8.99

$18.99

$39.99

Middle East

$4.99

$18.99

$39.99

Africa

$9.99

$13.99

$39.99

Australia

$10.99

$11.99

$29.99

Japan

$7.99

$9.99

$21.99

Asia & Pacific Islands

$10.99

$18.99

$39.99

Russian Federation

n/a

$15.99

$25.99

Note: Not all shipping options are available in all areas.

Delivery Guarantees

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.

If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.

The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.